Sales Support Coordinator – Emirati National

Department: Supply Chain
Location: United Arab Emirates (Dubai)
Status: Full time contract

JOB PURPOSE

Handles day to day coordination and clerical activities within the Sales Support team.

KEY ACCOUNTABILITIES

  • Receives all enquiries from customers through email, telephone or fax ensuring that the requirement is correctly understood and captured. Directs the new enquiries to Supervisor.
  • Register customer enquiries into Salesforce.
  • Prepares quotations/quotation revisions in the ERP System/salesforce platform; verifies the price, BOQ, quantity, delivery information, discount in the quotation prior to sending it to customers to ensure accurate information has been provided. In case of additional discounts requested, escalate the enquiry to the respective Channel Sales Executive and revert to the customer accordingly.
  • Once the LPO is received from the customer, verify the quantity and price against the quotation; in case of a mismatch in the numbers, coordinate with the Channel Sales Executive and customer to resolve the matter.
  • Ensures that the sales order captures all customer accurate information (delivery location, contact person, etc.).
  • Processes orders by booking in the system and submitting it to delivery team.  Ensure the customer request dates update in the sales order.
  • Process sample sales order with full details with special request and forward to the HOD for review and approval.
  • Coordinate with Supervisor/Sales Executives to get new code, process it in the system then follow up with Supply Chain and Finance until code is created in the system as per the new process map within 48hrs from request date.
  • Change Item code update in the ERP in case of specification change or unavailability.
  • Support customer complaints by providing accurate information on queries.

QUALIFICATION & SKILLS

  • Graduate with 2 years of experience in Sales and/or Customer Service.
  • Acceptable knowledge of sales operations, workflows and processes.
  • Knowledge of CRM ERP would be an advantage.
  • Good communication skills in English

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